In this tutorial, you will learn how to easily install and configure an order tracking page on your Shopify store using the Track123 app. This will empower your customers to track their own orders, significantly reducing your support inquiries and enhancing their shopping experience.
The Track123 app is a simple, fast, and beginner-friendly solution to add a dedicated order tracking page to your Shopify store. To install it, follow these steps:
From your Shopify admin, navigate to the "Apps" section.
Search for "Track123". If it doesn't appear directly, search for it in the Shopify App Store.
Click the "Install" button to add the app to your store.
Once installed, the app requires almost no configuration to start working.
Regarding pricing, Track123 is free for up to 50 orders per month. For stores with around 300 monthly orders, it costs approximately $9/month. Higher tiers, such as ~$49/month, are available for larger stores and are a reasonable investment given the significant time and support cost savings achieved by automating order tracking.
If your store operates in a language other than English, you might want to adjust the app's language settings for your customers. This step is optional but recommended for a consistent customer experience.
Open the newly installed Track123 app from your Shopify admin.
Navigate to the app's settings.
Change the language to your preferred choice (e.g., from English to French).
Save your changes and return to the app dashboard.
To make the tracking page accessible to your customers, you need to add it as a menu item on your storefront.
From the Track123 app dashboard, locate and copy the generated tracking page link.
In your Shopify admin, go to "Online Store" > "Navigation".
Select the menu where you want to add the tracking link (e.g., your "Main menu").
Click "Add menu item".
For the "Name" field, use a clear label like:
Track my order
Order Status
Suivre ma commande (for French stores)
Paste the copied tracking page link into the "Link" field.
Click "Add" and then "Save menu".
Once your store is refreshed, a new menu item will appear. Customers can click this item to access the tracking interface, where they can enter an order number, phone number, or tracking number to view their shipment status.
While Track123 works out of the box, you can personalize the tracking page to seamlessly match your store's branding and design.
Go back into the Track123 app from your Shopify admin.
Navigate to the "Tracking Page" section.
Click "Customize" (or the three-dot menu, then "Customize").
Here, you can edit branding elements such as colors, upload your store's logo, and add custom images to ensure the tracking page aligns perfectly with your store's aesthetic.
By installing and configuring the Track123 app, you provide a high-leverage operational improvement for your Shopify store. The main benefit is a significantly improved customer experience, as customers can self-serve their order status directly from your storefront. This automation also leads to a substantial reduction in support tickets, freeing up your team's time and resources. The app is simple to install, fast to set up, and incredibly beginner-friendly, making it an essential tool for any Shopify merchant looking to streamline their post-purchase operations.
